United Bank for Africa Plc (UBA) Graduate Customer Service Officers - Edo, Ekiti, Ogun, Ondo, Osun, Oyo

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.


Job Title: Customer Service Officer
Reference No: HRWEST123C001
Locations: Benin City-Edo;  Ado Ekiti- Ekiti; Abeokuta South-Ogun;  Akure South-Ondo; Osogbo - Osun; Ibadan South-West - Oyo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment
Slot: 06
     
Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter.

Customer Service Ambassador:

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Requirements     
Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27years and below.

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage).

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition.

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills.

Application Closing Date
31st May, 2018.

How to Apply
Interested and qualified candidates should click here to apply online

Workforce Group Jobs Recruitment 2018 Sales Engineer

Workforce Group - Our client, one of the largest suppliers of Diesel Electric Power Generators is currently looking for suitable candidate to fill the position below:

Job Title: Sales Engineer

Location: Lagos

Department: Sales Department

Reporting to: Marketing Manager

Job Summary

• The Sales Engineer will be responsible for driving company’s sales, by building productive and professional relationship with existing and prospective customers in the markets.

Job Responsibilities & Duties

• Prepare sales offers and quotations, containing commercial and technical information, by attaining the needed information from the customers, preparing technical offer.
• Prepare Bills of Quantities (BOQ's) and any related survey reports; by adding drawings and designs requested from the production / technical department, along with technicalities needed for such offers and submittals, to use for the technical information for the sales offer.
• Respond to detailed technical inquiries and bid requests, with full technical detail as per requirements, and coordinate offers preparation with all commercial and technical concerned departments, to cover all required sections of the bid in attempt to win such bids.
• Ensure proper communication of all sales related documents, by authenticating these documents, acquiring all needed customer and management signatures, distributing as should to related departments for processing, and filing adequately for future retrieval, to ensure no issues arise due to errors of miscommunication or delays in production and delivery.
• Coordinate the delivery and installation of sold generators to customers through following up with all concerned sales persons and related departments and attend to the commissioning of generators on-site when needed, to verify process completion and assure customer satisfaction and after-sales support.
• Attend exhibitions related to the company’s field of work, by visiting stands and communicating with potential customers, to network and market the company's name and image as part of increasing sales plan.

Job Requirements

• B.Sc/ B.Eng/ B.Tech in Electrical or Mechanical Engineering
• 3-6 years proven experience in related job.
• Technical knowledge in Generators, transformers

Remuneration
Attractive Basic pay with commission.

Application Closing Date
30th May, 2018.

Method of Application
Interested and qualified candidates should send their updated CV's to: jobs@wfmcentre.com using ‘Sales Engineer’ as the subject of the mail.

Finance Manager Jobs at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

Job Title: Finance Manager

Location: Abuja

Job Description

• The Finance Manager is a critical role to the success of the company’s value proposition delivery being responsible for all financial activities
• The Finance Manager is responsible for performing and supervising daily, weekly, monthly, quarterly and yearly accounting and financial activities relating directly and indirectly with cash flow, inventory, compliance, budgeting, cost accounting, treasury, and financial reporting

Performance Profile 
Management Reports:

• Monthly reporting of financial ratios including but not limited to AR turnover, Inventory turnover, Accounts Payable Turnover and Inventory turnover in Days to the CEO.
• Monthly reporting of financial statements including but not limited to Cash flow statement, Balance sheet and P&L statement to the CEO.

Treasury Management:

• Managing excess project cash flow to generate 10-30% termly returns through yielding short term investment portfolios.
• Diversifying our company’s cash investments in order to mitigate against risk of forex exchange loss due to unforeseen economic or financial activities. Financial Control
• Product and Service costing including all associated cost to determine final selling price with a competitive profit margin.
• Quarterly product price review to establish gain/loss to operational, economical, and financial variations including but not limited to forex exchange fluctuation, logistic cost variance, supplier price changes & competitive landscape.
• Develop, implement and supervise standard operating procedure(SOP) for all processes within the department including an accounting manual.

Financial Accounting:

• Ensuring all accounting and financial records are kept according to established IFRS standards using an automation accounting system.
• Analyze company’s cost behavior to establish and report break-even point, desired profit point and minimum monthly revenue threshold. 

Supply Chain Management:

• Maintain Days in inventory turnover at 90 days or less at all times.
• Negotiate credit terms with local and international suppliers with a 60% advance and 40% balance after 30days payment term.
• Ensure zero loss on obsolete inventory by ensuring all inventory stock remains within warranty period of at least 1 year before installation and commissioning. 

Accounts Receivable & Receivables:

• Ensure all receivables are redeemed within 30 days of due date with redeemable penalties for defaulters.
• Promote a system that guarantees accounts payable fulfillment from accounts receivables and not working capital by matching APs with ARs.

Compliance:

• Adhere timely to governance compliance requirements including but not limited to PAYEE, Annual Returns, Pension, VAT and Company Tax.

Budgeting:

• Forecasting sales and departmental expenditure within the last quarter of each financial year against the new financial year planning, based on historical data and the strategic goals of our company. 
• Approving and controlling project budget in order to generate increased cost savings and in turn higher profit margins.
• Implement innovation systems/processes aimed at driving down cost and increasing efficiency across all cost centers within the organization.

Revenue Management:

• Evaluate, monitor and report on established revenue streams for our company by identifying contribution per unit, key revenue contributors as well as declining revenue contributors, while initiating measures to enhance and unclog blocked revenue streams.
• Monthly analyzing our company’s business according to customer segment profile to determine revenue, cost, profitability, work in process, inventory, accounts receivables and accounts payables.
• Develop financial/investment profiles required to secure funds required to finance investment for our company’s expansion/scaling projects whether equity or credit facility.

Profitability Analysis: 

• Track profitability per revenue stream.
• Product/service pricing and control to guarantee minimum established profit margins for our company.
• Adapting to economic, financial and operational activities by responding strategically in order to achieve our company’s profit target.

Qualifications

• Bachelor's Degree in Accounting. 
• A Master's Degree would be an added advantage.
• ACA or ICAN Certificate.
• 5 year’s experience in financial accounting and Auditing.
• Experience with operations process improvement and inventory management
• Not more than 35 years of age by May, 2018.

Skills/Competencies:

• Fundamental understanding of financial accounting and strategic management.
• Ability to extract cash from the value chain using innovative techniques and tactics.
• Must be able to manage multiple tasks simultaneously and work as a team with other people.
• Ability to coordinate both commercial and technical supplier representatives with company technical support team for conflict/issues resolution.
• Proficiency with Microsoft office, AdvancePro inventory management and Quickbooks Accounting Software.
• Ability to generate timely, concise, and effective business correspondence both oral and written.
• Strong analytical skills including agility to respond to evolving financial and economic landscape.
• Ability to interact with employees, customers and colleagues in a professional and courteous manner.
• Attention to detail.
• General understanding of the AV and automation industry.
• Advanced time management and analytical skills 
• Excellent client-facing communication skills

Application Closing Date
25th May, 2018.

How to Apply
Interested and qualified candidates should kindly forward their Resume to: select@workforcegroup.com with E-mail Subjec as: "Finance Manager - Abuja".